Sales Policy for Plismavel – Toy Brand

Effective Date: November 27, 2024

Welcome to Plismavel, your trusted brand for high-quality toys that spark imagination and joy for children of all ages. At Plismavel, we are committed to providing exceptional products, transparent policies, and top-notch customer service. Our sales policy outlines the key terms and conditions for purchasing our products, ensuring a smooth and secure experience for all of our customers.

1. Products and Availability

Plismavel offers a wide range of carefully crafted toys designed for the development, entertainment, and well-being of children. Our products are available for purchase through our official website: plismavel.com.

While we make every effort to ensure product availability, items may occasionally be out of stock due to high demand or inventory fluctuations. If an item you wish to purchase is unavailable, you will be notified immediately, and we will offer alternatives or an estimated restocking date.

2. Pricing and Payment

The prices displayed on our website are in USD and are subject to change without notice. All listed prices exclude taxes and shipping fees, which will be calculated at checkout. Plismavel reserves the right to adjust prices based on promotional offers, sales events, or market conditions.

We accept payments through various secure methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other secure payment options

Your payment details are processed through a secure gateway, ensuring the protection of your personal and financial information.

3. Order Confirmation and Processing

Once an order is placed, you will receive an email confirmation detailing the items purchased, order number, and shipping information. Orders are typically processed within 1-2 business days, although processing times may vary depending on product availability and order volume.

Please ensure that all provided information, such as shipping address and payment details, is accurate. If any errors occur in your order, please contact us at info@plismavel.com as soon as possible to make corrections before the order is processed.

4. Shipping and Delivery

Plismavel ships to various locations within the United States and internationally. We offer a variety of shipping options, including standard, expedited, and express shipping, with costs calculated at checkout. Estimated delivery times depend on the shipping method selected and the destination.

Domestic orders typically take between 3-7 business days for delivery. International shipping times may vary based on your location and customs procedures. Please note that any additional taxes, duties, or customs fees imposed by the destination country are the responsibility of the customer.

If you experience any issues with the delivery of your order, please contact our customer service team at (812) 897-8112 or email us at info@plismavel.com.

5. Returns and Refunds

At Plismavel, we strive for customer satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day return policy from the date of delivery. To qualify for a return:

  • The item must be unused, in its original packaging, and in resalable condition.
  • You must provide proof of purchase (order number or receipt).

To initiate a return, please contact our customer service team at info@plismavel.com. Upon approval, we will provide you with return instructions. Please note that return shipping costs are the responsibility of the customer, except in the case of defective or damaged items.

Once we receive the returned item, a full refund will be processed to the original payment method, minus any applicable shipping fees. Refunds may take up to 10 business days to be reflected in your account, depending on your payment provider.

6. Cancellations

Orders can be canceled within 24 hours of purchase if they have not yet been processed or shipped. After this period, cancellations may not be possible. If you wish to cancel an order, please contact us at info@plismavel.com or call our customer service line at (812) 897-8112.

7. Customer Support

Plismavel is committed to providing excellent customer service. If you have any questions regarding our products, orders, or policies, our team is available to assist you.

You can contact us by:

Our customer service hours are Monday to Friday, 9 AM to 6 PM (EST). We strive to respond to all inquiries within 24 hours.

8. Privacy and Security

At Plismavel, the privacy and security of our customers are of utmost importance. All personal and financial information provided during the purchase process is protected by encryption and other industry-standard security measures.

For more details, please refer to our Privacy Policy available on our website, outlining how we collect, use, and protect your data.

9. Changes to the Sales Policy

Plismavel reserves the right to modify or update this sales policy at any time. Any changes will be reflected on our website, and the updated version will be effective as of the date it is published. It is your responsibility to review this policy periodically to stay informed of any updates.

Thank you for choosing Plismavel for your toy shopping needs. We are excited to be a part of your child’s growth and development through play.

For further details, visit our website: www.plismavel.com.